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Ideas on customer service that grows revenue.

Placeholder posts show how the blog will look once real articles are published.

Latest

Placeholder postOctober 1, 2026

Guardrails: how to let an AI agent act safely

Autonomy is only useful when the limits are clear, enforced, and visible.

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Placeholder postSeptember 15, 2026
What “resolved” should mean in customer service
Deflection counts conversations that ended. Resolution counts requests that were finished.
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