Retail & ecommerce

Turn every order question into a repeat purchase.

Agents track orders, handle returns, and recommend the next buy, all in one conversation.

Use cases

What agents handle here

Order tracking
Share live status and fix delivery problems before they escalate.
Returns and exchanges
Check eligibility, create the return, and send the refund or replacement.
Product recommendations
Suggest the right item from the customer’s own history and needs.
Delivery issues
Reroute, reship, or refund missing and late packages.

Agents

Start with the agents that fit the work, then add skills as you grow.

Returns & Exchanges Agent
Checks eligibility, starts returns, and sends refunds or replacements without a handoff.
- Start a return
- Create an exchange
- Issue a refund
Support Agent
Answers questions, troubleshoots problems, and fixes account issues in one conversation.
- Troubleshoot a product issue
- Track an order
- Update account details
Sales & Upsell Agent
Recommends the right product, applies offers, and completes the order.
- Recommend a product
- Apply an offer
- Complete an order

Outcomes

Illustrative targets that show how we think about results. Yours will depend on your business.

Illustrative figures for layout only. These are not measured customer results.

Bring a real customer request. We will show you an agent handling it, end to end.