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GrowGo
Travel & hospitality

Rebook, refund, and upgrade before the traveler asks twice.

Agents handle changes and cancellations, and offer the right upgrade at the right moment.

My flight was cancelled. Can I get on tomorrow’s? Yes. I can rebook you on tomorrow’s morning departure and keep your seat preference. Shall I confirm?

Use cases

What agents handle here

  • Booking changes

    Move dates, rooms, or seats within fare rules.

  • Cancellations and refunds

    Apply the right policy and return the right amount.

  • Loyalty questions

    Answer points and status questions from live account data.

  • Upgrades

    Offer a better room or seat when it helps the guest.

Agents

Agents for this industry

Start with the agents that fit the work, then add skills as you grow.

  • Bookings & Rescheduling Agent

    Books, moves, and confirms appointments across your calendars.

    • Book an appointment
    • Reschedule a booking
    • Send a reminder
  • Support Agent

    Answers questions, troubleshoots problems, and fixes account issues in one conversation.

    • Troubleshoot a product issue
    • Track an order
    • Update account details
  • Sales & Upsell Agent

    Recommends the right product, applies offers, and completes the order.

    • Recommend a product
    • Apply an offer
    • Complete an order

Outcomes

What teams aim for

Illustrative targets that show how we think about results. Yours will depend on your business.

  • −50%

    Time to rebook a traveler

    Illustrative
  • 4.6/5

    Customer satisfaction

    Illustrative
  • +12%

    Upgrade offers accepted

    Illustrative

Illustrative figures for layout only. These are not measured customer results.

See what GrowGo can resolve for you.

Bring a real customer request. We will show you an agent handling it, end to end.