Bookings & Rescheduling Agent
Books, moves, and confirms appointments across your calendars.
- Book an appointment
- Reschedule a booking
- Send a reminder
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Agents handle changes and cancellations, and offer the right upgrade at the right moment.
Use cases
Move dates, rooms, or seats within fare rules.
Apply the right policy and return the right amount.
Answer points and status questions from live account data.
Offer a better room or seat when it helps the guest.
Agents
Start with the agents that fit the work, then add skills as you grow.
Books, moves, and confirms appointments across your calendars.
Answers questions, troubleshoots problems, and fixes account issues in one conversation.
Recommends the right product, applies offers, and completes the order.
Outcomes
Illustrative targets that show how we think about results. Yours will depend on your business.
−50%
Time to rebook a traveler
4.6/5
Customer satisfaction
+12%
Upgrade offers accepted
Illustrative figures for layout only. These are not measured customer results.
Bring a real customer request. We will show you an agent handling it, end to end.