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Guardrails: how to let an AI agent act safely
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An agent that can issue refunds needs a refund limit. An agent that can change a plan needs to know which changes need approval.
Good guardrails are specific, enforced by the platform rather than the prompt, and recorded in an audit trail anyone can review.
When a request goes beyond the limits, the agent hands off to a person with a summary, so the customer never starts over.